Shippings & Returns

SHIPPING COSTS

Shipping costs are not included as they will be added to the total amount once all the products are in the shopping bag.

  • Iberian Peninsula: €7.50
  • Balearic Isles: €10
  • Canary Islands and Melilla: €15
  • Ceuta: €25

Depending upon volume order, shipping costs might be increased.

CANCELLATION ORDER REQUESTED BY COSTUMER

Orders at Regaloalprofe.com can be cancelled within 12 hours after ordering.

Should you wish to cancel the order, please, send us an email at: hola@mrbroc.com. Provide us your name, order number and cost, and it will be consequently refunded.

CANCELLATION ORDER REQUESTED BY MR BROC

If due to poor quality of the images Mr Broc cannot carry out the production of your item,  you will be contacted within 48 hours after ordering. In the event the order can be rectified, you will be asked to send us a new file with better quality and clearness. If we receive this file within 24 hours, we will carry on with the production process, otherwise you will be refunded.

Delivery times start counting from the receipt of the required quality file in order to carry out the production process.

REFUND AND EXCHANGE

Regaloalprofe.com customised products do no permit changes or refunds due to design flaws once order has been approved by the costumer. Refund and exchanges are only allowed if there are manufacturing flaws. In this latter case, you decide if you want to be given a new customised product or to be refunded. The exchange and return period for manufacturing flaws is 15 days.

In this case, shipping costs are free for the customer.

Steps to change or return a product 

Please, contact us to manage the collection of the product. It has to be under perfect conditions, without any trace of use and in its original package, including tag and case. Please, package with care so it reaches us in good conditions.

Once we have received and revised the item, we will proceed to production and shipping of a new customised product, or, otherwise, to refund the amount in accordance with the payment method.

If you paid with credit card, Paypal or used a voucher, the amount will be refunded with the same payment method. If you paid via bank transfer, you will be asked to provide us your number bank account in order to credit the amount.

You will be refunded within five working days after we have received the returned product*. You will be notified via email once it is received and processed.

*Please, bear in mind that if you paid with a credit card, it is highly likely that it is not shown in your balance after one month.

Before returning, please send us an email at hola@mrbroc.com or call at (+0034) 663292552

Dirección de Devolución

Regaloalprofe.com
Carabanchel 89 bis Road
Foro de Somosaguas, 1st floor, 5
28223 Pozuelo de Alarcón
Madrid-Spain

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